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Exchange Agreements: Frequently Asked Questions

To receive free real-time quotes and market research, and use our mobile platform, you need to accept the Canadian and US stock exchange agreements.

  • CIBC Investor's Edge
  • Getting Started
  • Exchange Agreements: Frequently Asked Questions

Frequently Asked Questions

  • Why do I have to review and accept the Exchange Agreements? Select to show or hide answer

    Canadian and US stock exchanges require CIBC’s clients to review and accept their agreements. This lets us provide you with real-time quotes. Accepting the Exchange Agreements also enables you to access our market research pages and mobile platform, which use real-time quote data.

  • Do I have to accept the Exchange Agreements right now? Select to show or hide answer

    No, you can review and accept them later. You’ll still be able to trade, but you won’t have access to real-time quotes, market research or our mobile platform until you accept the agreements.

  • If I don’t accept the Exchange Agreements, can I still trade? Select to show or hide answer

    Yes, you can still trade, but you won’t have access to real-time quotes, market research or our mobile platform.

  • Do I have to accept Exchange Agreements for exchanges I don’t use? Select to show or hide answer

    Yes, you need to review and accept all the agreements to have full access to real-time quotes, market research and our mobile platform. 

  • Why do I have to enter my personal information in the Exchange Agreements? Select to show or hide answer

    Your personal information helps the stock exchanges know who you are and how you’ll use their information. It also helps them confirm that you’ve accurately described the type of subscriber you are.

  • Do I have to fill in all the information in the Exchange Agreements? Select to show or hide answer

    Yes, fill in all the information.

  • Why did I get an error message when I tried to accept an Exchange Agreement? Select to show or hide answer

    You may have left one or more fields empty. Go back to the Exchange Agreement and make sure you’ve filled in all the information.

  • Whom do I contact if I have questions about an Exchange Agreement? Select to show or hide answer
    • Canadian Exchange Group (CEG): Contact the Toronto Stock ExchangeToronto Stock Exchange. Opens a new window in your browser.
    • New York Stock Exchange (NYSE)New York Stock Exchange N Y S E. Opens a new window in your browser.
    • Nasdaq Stock Market (NASDAQ)Nasdaq Stock Market. Opens a new window in your browser.
    • Options Price Reporting Authority (OPRA): Contact the Chicago Board Options ExchangeChicago Board Options Exchange. Opens a new window in your browser.

     

CIBC Investor’s Edge is a division of CIBC Investor Services Inc., a subsidiary of CIBC.

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