Have a question for CIBC Investor’s Edge?

Opening an account online is convenient, fast, and easy for certain account types. Apply online for an Investor’s Edge account. Opens in a new window.

You can also open an account by visiting a banking centre Opens in a new window..

Important update: We’re receiving a higher than normal volume of new account applications so it will take us longer than usual to review your application. We appreciate your patience amid the delay and look forward to welcoming you to Investor’s Edge.

If you already have a User ID, sign on and add your new account by selecting Link Brokerage Accounts under Preferences.

If you don’t have a User ID:

1. Go to Register for Online Access Opens in a new window.. Follow the steps to create your User ID and passwords.
2. Sign on to your account. Read and accept the electronic access agreement if you agree to it.
3. Select Quotes and Research to review and accept all Exchange Agreements for access to real-time quotes, market research and mobile.

Tips: 

• You must have an existing CIBC Investor’s Edge account to register for online and mobile brokerage services. 
• If you've opened a previous CIBC Investor’s Edge account, you don't need to register for online access again. Simply sign on and add any new accounts to your existing User ID by selecting Link Brokerage Accounts under Preferences.
• Enter all information exactly how it was entered in your account application.
• If you are attempting to register a corporate account, or if you are having difficulty registering, please call us at 1-800-567-3343 Opens your phone app..
• For an overview of the online registration process, check out our short video.

There are 3 ways to fund your account:

Option 1 – Complete an online cash transfer by signing on to your Investor's Edge account and selecting Cash Transfers to transfer funds from a CIBC bank account. 

You can link a CIBC bank account to your Investor’s Edge account by calling us at 1-800-567-3343 Opens your phone app..

Option 2 – Transfer funds or securities from another financial institution. 

Complete one of the forms below and follow the instructions on the form. 

Transfer Request - Registered Investments (PDF, 845 KB) Opens in a new window.

Transfer Request - Non-Registered Account (PDF, 840 KB) Opens in a new window. 

Note: The forms may not open in some browsers. We recommend using Internet Explorer or saving the PDF and opening with Adobe Acrobat Reader.

Option 3 – Deposit funds directly to your Investor's Edge account by visiting your local banking centre.

1. Make sure you’ve set up your Biometric ID on your mobile device
2. Sign on to the CIBC Mobile Wealth App and select Remember User ID
3. From the User Preferences menu, turn on Touch ID, Face ID or Biometric ID
4. Enter your CIBC Mobile Wealth password and select Submit
5. Confirm your Touch ID, Face ID or Biometric ID and select Done
6. Once you’re authenticated and your preference is saved, you’ll have the option to sign on with your Biometric ID from then on

Your voice has unique characteristics and our voice biometrics system uses them to create your voiceprint. Like a fingerprint, a voiceprint cannot be replicated, so you know it is secure.

You can set up your voiceprint next time you call us. After you are set up, you can use your voice, instead of a password, to verify your identity every time you call Investor’s Edge.

Learn more about voiceprint. Opens in a new window.

There are 3 ways to fund your account:

Option 1 – Complete an online cash transfer by signing on to your Investor's Edge account and selecting Cash Transfers to transfer funds from a CIBC bank account. 

You can link a CIBC bank account to your Investor’s Edge account by calling us at 1-800-567-3343 Opens your phone app..

Option 2 – Transfer funds or securities from another financial institution. 

Complete one of the forms below and follow the instructions on the form. 

Transfer Request - Registered Investments (PDF, 845 KB) Opens in a new window.

Transfer Request - Non-Registered Account (PDF, 840 KB) Opens in a new window. 

Note: The forms may not open in some browsers. We recommend using Internet Explorer or saving the PDF and opening with Adobe Acrobat Reader.

Option 3 – Deposit funds directly to your Investor's Edge account by visiting your local banking centre Opens in a new window..

Complete one of the forms below and follow the instructions on the form. 

Transfer Request - Registered Investments (PDF, 845 KB) Opens in a new window.

Transfer Request - Non-Registered Account (PDF, 840 KB) Opens in a new window.

Note: The forms may not open in some browsers. We recommend using Internet Explorer or saving the PDF and opening with Adobe Acrobat Reader.

The easiest and fastest way to transfer cash is to link a CIBC bank account to your CIBC Investor’s Edge account. You can attach one Canadian-dollar bank account and one U.S.-dollar bank account to a single CIBC Investor’s Edge account.

Submit an online request to link accounts in a few easy steps:

• Sign on to your CIBC Investor’s Edge account
• From the More menu, select Preferences
• Under the Account section, select Link CIBC Bank Accounts (for fund transfers)
• Fill in the request form as required and Submit

Once linked, you can easily transfer cash between your accounts.

You also have the option to link a bank account from another financial institution. In order to set this up, please complete the Electronic Funds Transfer form in the Forms Centre. Next, mail it to the address on the form or submit the form at your local CIBC Banking Centre Opens a new window.. Please note that a hold may be placed on your cash transfer from another institution for 1 to 2 days.

Cash transfers between Investor’s Edge accounts and linked bank accounts are not always immediate. The timing of the transfers to fund an account depends on the type of transfer and the time the request was placed.

Transfers from your CIBC bank account to an Investor’s Edge account:

Funds arriving from a linked CIBC bank account to an investment account are processed the same day if the request is placed prior to 5:00 pm ET.

Transfers from your Investor’s Edge investment account to your bank account:

Cash transfer requests placed prior to 4:00 pm ET will appear by 7:30 pm ET the same day.

Cash transfer requests placed after 4:00 pm ET will be processed the following business day. 

You can check the status of your transfer request by visiting the Cash Transfers tab in Order Status.

Transfers between a bank account at another institution and your Investor’s Edge account can take 2 to 3 business days.

1. Make sure your cheque is payable to one of the following:
   1. CIBC Investor Services Inc.
   2. CIBC Investor's Edge
   3. CIBC Imperial Investor Services
2. On the back of the cheque, write your Investor’s Edge account number and “Deposit to CIBC Investor’s Edge.”
3. Mail your cheque to:

CIBC Investor Services Inc.
161 Bay Street, 4th Floor
Toronto, ON
M5J 2S8

Please allow at least 4 business days for processing once the cheque has been received by Investor’s Edge. 

Do not attach cheques to a new account application form. Once your new account is approved and an account number is assigned, please follow the instructions above. 

A stock or bond certificate is a physical certificate issued by a company and represents the number of shares owned in a company. Certificates can be deposited into an Investor’s Edge account by taking them to a local banking centre. The certificates and the appropriate forms will be sent to Investor’s Edge for deposit.

Funds from a sale of an investment product will be available in your account on the settlement date. The time between the date the trade is placed — trade date — and the date the funds are available to you — settlement date — depends on the type of investment you sold. 

Settlement dates

• Stocks: 2 business days
• Options: 1 business day
• Mutual funds: 2 business days 
• Money market mutual funds: 1 business day 
• GICs: 1 business day 

You can check the status of your trade on the Order Status page.

USD-CAD conversions can be requested online up to 100,000 USD. Contact us for non-USD currency conversions. 

Here’s how to submit a request:

1. Visit the Cash Transfers page and select the link under Foreign Exchange Transactions. Requests can be submitted Monday to Friday, 9:00 am to 3:30 pm ET.
2. Fill in all the required information and follow the instructions.
3. Transactions will be posted to your account once the order is reviewed and approved. This may take approximately 2 hours. Visit Transaction History to see your completed order. Requests will not appear in Open Orders.

Important information about online foreign exchange requests:

• Note that cash balances presented may not be fully up to date based on all the transactions in your account including trades that have not yet settled.
• Once requests are submitted, the order cannot be modified or cancelled.
• Online requests are not available for all account types, or for accounts under limited trading authority.
• If a confirmed order is unable to be processed, Investor’s Edge will send a notification to the email address provided. Requests will be declined if there are insufficient funds at the time the order is processed. Requests cannot be processed using available margin room.

1. Sign on to Investor’s Edge
2. Select the Banking tab
3. Enter your CIBC bank card number and your CIBC Online Banking password, and select Sign On

1. Sign on to Investor’s Edge
2. Go to Preferences
3. Select Link Brokerage Accounts
4. Enter the account number you want to relate. You have to be the owner.
5. Select Link Account

To withdraw funds online from your RRSP, go to Preferences, select RRSP Withdrawal Request and follow the instructions. Note that this online option is available for Canadian dollar withdrawals only and cannot be used by a person acting as a client’s Power of Attorney (POA). For all other types of RRSP withdrawals, for example U.S. dollars, POA, Lifelong Learning Plan (LLP), Home Buyers’ Plan (HBP), please complete the RRSP Withdrawal Request form in the Forms Centre and return it to us by following the instructions on the form or contact us.

Note: There needs to be enough cash in your account at the time of withdrawal.

To de-register or withdraw funds from your RRIF, receive payments or change the payment schedule, you have 2 options:

Option 1 – Call us at 1-800-567-3343 Opens your phone app.

Option 2 – Complete the RRIF/LIF/RLIF Payment Change Request form in the Forms Centre and return it to us by following the instructions on the form.

Note: Your account must contain sufficient cash at the time of withdrawal.

Some withdrawals require additional forms and payment of taxes. In addition, your account must contain sufficient cash at the time of withdrawal. 

All RESP withdrawals for educational purposes also require a verification of enrollment from the educational institution. Please contact your educational institution to request a verification letter. 

To withdraw from your RESP, visit the Forms Centre to complete the RESP Withdrawal form and take advantage of the RESP Withdrawals Checklist for helpful information.

To withdraw from your HBP, you must complete 2 forms in the Forms Centre: RRSP Withdrawal Request form and the Home Buyers’ Plan (HBP) Withdrawal Request form. Once you’ve completed the forms, please follow the return instructions on the form.

To withdraw from your LLP, you must complete 2 forms in the Forms Centre: RRSP Withdrawal Request form and the Lifelong Learning Plan (LLP) Withdrawal Request form. Once you’ve completed the forms, please follow the return instructions on the form.

To withdraw from your locked-in account, please call us at 1-800-567-3343 Opens your phone app..