Need help? Contact us

   Call us

Call wait times are longer than usual. If you’d like to open an account, the fastest option is to open one online.

Toll-free: 1-800-567-3343Opens your phone app.
Greater Toronto Area: 416-980-3343Opens your phone app.

Monday to Friday 
8:00 am to 6:00 pm ET

Open an account online nowfor an Investor’s Edge account. Opens in a popup.

   Email us

We can help out with questions about your new account or updates and website or app support. Give us a few details and we’ll get back to you within 10 business days.

If you have questions about trades or passwords, call us instead. 

Send us an email

  Asian language services

With our Asian Trading Desk, you can get support in Mandarin and Cantonese. 

Monday to Friday
8:30 am to 6:00 pm ET

Toll-free: 1-888-366-6888Opens your phone app.

   Mail

CIBC Investor Services Inc.
Attention: Client Satisfaction Department

800 Bay Street, 2nd Floor
Toronto, ON
M5S 3A9

Frequently asked questions