Need help? Contact us

   Call us

Call wait times are longer than usual. If you’d like to open an account, the fastest option is to open one online.

Toll-free: 1-800-567-3343Opens your phone app.
Greater Toronto Area: 416-980-3343Opens your phone app.

Monday to Friday 
8:00 am to 6:00 pm ET

Open an account online nowfor an Investor’s Edge account. Opens in a popup.

   Email us

Response times by email are longer than usual. 

If you have questions about your new account, cash transfers, account updates or tax documentation, complete this form and we’ll be in touch. 

Complete the form

If you have other questions, email us. Please call us for help with specific account password or trade-related inquiries.

Send us an emailOpens your email app.

  Asian language services

With our Asian Trading Desk, you can get support in Mandarin and Cantonese. 

Monday to Friday
8:30 am to 6:00 pm ET

Toll-free: 1-888-366-6888Opens your phone app.

   Mail

CIBC Investor Services Inc.
Attention: Client Satisfaction Department

800 Bay Street, 2nd Floor
Toronto, ON
M5S 3A9

Frequently Asked Questions