Get immediate answers

Need to reach us?

   Call us

Call wait times are longer than usual. If you’d like to open an account, the fastest option is to open one online.

Toll-free: 1-800-567-3343 Opens your phone app.
Greater Toronto Area: 416-980-3343 Opens your phone app.

Monday to Friday 
8:00 am to 6:00 pm ET

Open an account online now Opens in a dialog.

  Asian language services

With our Asian Trading Desk, you can get support in Mandarin and Cantonese. 

Monday to Friday
8:30 am to 6:00 pm ET

Toll-free: 1-888-366-6888 Opens your phone app.

  Message our chat agents

Sign on to your CIBC account and direct your questions to one of our chat agents.

   Mail

CIBC Investor Services Inc.
Attention: Client Satisfaction Department

800 Bay Street, 2nd Floor
Toronto, ON
M5S 3A9

   Email us

We can help out with questions about your new account or updates and website or app support. Give us a few details and we’ll get back to you within 10 business days.

If you have questions about trades or passwords, call us instead. 

Send us an email

Complaints

If you have a concern or complaint, we want to help.

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