Get immediate answers

Need to reach us?

   Call us

If you’d like to open an account, the fastest option is to open one online.

Toll-free: 1-800-567-3343 Opens your phone app.
Greater Toronto Area: 416-980-3343 Opens your phone app.

Asian Trading Services:

Monday to Friday 
8:00 am to 7:00 pm ET

Open an account online now Opens in a dialog.

  Asian language services

With our Asian Trading Desk, you can get support in Mandarin and Cantonese. 

Monday to Friday
8:30 am to 6:00 pm ET

Toll-free: 1-888-366-6888 Opens your phone app.

  Message our chat agents

Sign on to your CIBC account and direct your questions to one of our chat agents.

   To provide feedback:

CIBC Investor Services Inc.
Attention: Client Satisfaction Department

800 Bay Street, 2nd Floor
Toronto, Ontario
M5S 3A9

   For transfer forms: 

CIBC Investor Services Inc.
Account Transfers Department (ATD) 

161 Bay Street, 4th Floor
Toronto, Ontario
M5J 2S8 

   To submit signed application forms or documentation to update account information: 

CIBC Investor Services Inc.
Transit 3202
Client File Administration (CFA) 

161 Bay Street, 4th Floor
Toronto, Ontario
M5J 2S8

   For cheques and stock certificates: 

Certificated Securities
Attention: Sales Office Control 

22 Front Street West, 4th Floor
Toronto, Ontario
M5J 2W5

   For registered account withdrawals 

CIBC Investor Services Inc.
c/o Brokerage Client Services

161 Bay Street, 4th floor
Toronto, Ontario
M5J 2S8

   Email us

We can help out with questions about your new account or updates and website or app support. Give us a few details and we’ll get back to you within 3 business days.

If you have questions about trades or passwords, call us instead. 

Send us an email


If there’s something we can do better, we want to hear about it.

Contact us Opens in a new window.