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Get immediate answers
Need to reach us?
Call us
If you’d like to open an account, the fastest option is to open one online.
Toll-free: 1-800-567-3343 Opens your phone app.
Greater Toronto Area: 416-980-3343 Opens your phone app.
Monday to Friday
8:00 am to 7:00 pm ET
Asian language services
With our Asian Trading Desk, you can get support in Mandarin and Cantonese.
Monday to Friday
8:30 am to 6:00 pm ET
Toll-free: 1-888-366-6888 Opens your phone app.
Message our chat agents
Sign on to your CIBC account and direct your questions to one of our chat agents.
To provide feedback:
CIBC Investor Services Inc.
Attention: Client Satisfaction Department
800 Bay Street, 2nd Floor
Toronto, Ontario
M5S 3A9
For transfer forms:
CIBC Investor Services Inc.
Account Transfers Department (ATD)
161 Bay Street, 4th Floor
Toronto, Ontario
M5J 2S8
To submit signed application forms or documentation to update account information:
CIBC Investor Services Inc.
Transit 3202
Client File Administration (CFA)
161 Bay Street, 4th Floor
Toronto, Ontario
M5J 2S8
For cheques and stock certificates:
Certificated Securities
Attention: Sales Office Control
22 Front Street West, 4th Floor
Toronto, Ontario
M5J 2W5
Email us
We can help out with questions about your new account or updates and website or app support. Give us a few details and we’ll get back to you within 10 business days.
If you have questions about trades or passwords, call us instead.
Feedback
If there’s something we can do better, we want to hear about it.