Need help? Contact us

   Call us

We have agents available to answer your questions between 8:00 am and 8:00 pm ET, Monday to Friday.

Toll-free: 1-800-567-3343
Greater Toronto Area: 416-980-3343

   Chat with us

Chat live with an agent between 9:00 am and 6:00 pm ET, subject to agent availability. As chat may not be secure, please call us about specific account, password or trade-related matters.

   Email us

Send us an email

As email channels may not be secure, we ask that you call our Contact Centre about specific account or trade-related matters.

  Asian language services

With our Asian Trading Desk, you can get support in Mandarin and Cantonese. We have agents available to answer your questions between 8:00 am and 8:00 pm ET, Monday to Friday.

Toll-free: 1-888-366-6888

   Mail

CIBC Investor Services Inc.
Attention: Client Satisfaction Department

800 Bay Street, 2nd Floor
Toronto, ON
M5S 3A9

More ways our client service sets us apart

   A warm welcome

Our account open specialists are here to provide you with a first-class experience.

   Password support anytime

A CIBC representative can help you reset your password anytime.

Toll-free: 1-800-567-3343

   Feedback resolution commitment

At CIBC Investor’s Edge, our goal is to respond to all client feedback effectively and efficiently. We’re committed to listening to you and resolving all issues that come to our attention.

For information about the service of legal demands, family support orders and provisions, and Canada Revenue Agency demands in Canada, contact one of our designated offices.

View a list of designated offices

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