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For a more personal touch, sign on to your CIBC Investor’s Edge account to chat with one of our live agents .
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Asian trading desk
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Asian language services
With our Asian Trading Desk, you can get support in Mandarin and Cantonese.
Monday to Friday 8:30 am to 6:00 pm ET
Toll-free: 1-888-366-6888 Opens your phone app.
Message our chat agents
Sign on to your CIBC account and direct your questions to one of our chat agents.
To provide feedback:
CIBC Investor Services Inc. Attention: Client Satisfaction Department
161 Bay Street, 4th Floor Toronto, Ontario M5J 2S8
For transfer forms:
CIBC Investor Services Inc. Account Transfers Department (ATD)
161 Bay Street, 4th Floor Toronto, Ontario M5J 2S8
To submit signed application forms or documentation to update account information:
CIBC Investor Services Inc. Transit 3202 Client File Administration (CFA)
161 Bay Street, 4th Floor Toronto, Ontario M5J 2S8
For cheque deposits:
CIBC Investor Services Inc. Attention: Cheque Deposits
161 Bay Street, 4th Floor Toronto, Ontario M5J 2S8
To deposit stock certificates, visit your local banking centre Opens a new window. .
For registered account withdrawals
CIBC Investor Services Inc. Attention: Registered Accounts
161 Bay Street, 4th floor Toronto, Ontario M5J 2S8
Email us
We can help out with questions about your new account or updates and website or app support. Give us a few details and we’ll get back to you within 3 business days.
If you have questions about trades or passwords, call us instead.
Send us an email
Asian trading desk
Asian language services
With our Asian Trading Desk, you can get support in Mandarin and Cantonese.
Monday to Friday 8:30 am to 6:00 pm ET
Toll-free: 1-888-366-6888 Opens your phone app.
Chat
Message our chat agents
Sign on to your CIBC account and direct your questions to one of our chat agents.
Mail
To provide feedback:
CIBC Investor Services Inc. Attention: Client Satisfaction Department
161 Bay Street, 4th Floor Toronto, Ontario M5J 2S8
For transfer forms:
CIBC Investor Services Inc. Account Transfers Department (ATD)
161 Bay Street, 4th Floor Toronto, Ontario M5J 2S8
To submit signed application forms or documentation to update account information:
CIBC Investor Services Inc. Transit 3202 Client File Administration (CFA)
161 Bay Street, 4th Floor Toronto, Ontario M5J 2S8
For cheque deposits:
CIBC Investor Services Inc. Attention: Cheque Deposits
161 Bay Street, 4th Floor Toronto, Ontario M5J 2S8
To deposit stock certificates, visit your local banking centre Opens a new window. .
For registered account withdrawals
CIBC Investor Services Inc. Attention: Registered Accounts
161 Bay Street, 4th floor Toronto, Ontario M5J 2S8
Email us
Email us
We can help out with questions about your new account or updates and website or app support. Give us a few details and we’ll get back to you within 3 business days.
If you have questions about trades or passwords, call us instead.
Send us an email
Statutory holiday hours
Holiday opening hours
The CIBC Investor’s Edge Contact Centre is open on the following statutory holidays:
Holiday
Observed date
Hours
Family Day
February 17, 2025
8:00 am to 5:00 pm ET
Victoria Day
May 19, 2025
8:00 am to 5:00 pm ET
Saint-Jean-Baptiste Day
June 24, 2025
8:00 am to 8:00 pm ET
French-speaking representatives are unavailable from 5:00 pm to 8:00 pm ET.
Canada Day
July 1, 2025
8:00 am to 5:00 pm ET
August Provincial Holiday
August 4, 2025
8:00 am to 5:00 pm ET
National Day for Truth and Reconciliation
September 30, 2025
8:00 am to 5:00 pm ET
Thanksgiving
October 13, 2025
8:00 am to 5:00 pm ET
Remembrance Day
November 11, 2025
8:00 am to 5:00 pm ET
Christmas Eve
December 24, 2025
8:00 am to 5:00 pm ET
Boxing Day
December 26, 2025
8:00 am to 5:00 pm ET
News Year’s Eve
December 31, 2025
8:00 am to 5:00 pm ET
Holiday closures
The CIBC Investor’s Edge Contact Centre is closed on the following statutory holidays:
Holiday
Observed date
Good Friday
April 18, 2025
Labour Day
September 1, 2025
Christmas Day — observed in Canada
December 25, 2025
New Year’s Day
January 1, 2026