Need to reach us?
Call us
If you’d like to open an account, the fastest option is to open one online.
Toll-free: 1-800-567-3343 Opens your phone app.
Greater Toronto Area: 416-980-3343 Opens your phone app.
Asian Trading Services:
Monday to Friday
8:00 am to 8:00 pm ET
Asian language services
With our Asian Trading Desk, you can get support in Mandarin and Cantonese.
Monday to Friday
8:30 am to 6:00 pm ET
Toll-free: 1-888-366-6888 Opens your phone app.
Message our chat agents
Sign on to your CIBC account and direct your questions to one of our chat agents.
To provide feedback:
CIBC Investor Services Inc.
Attention: Client Satisfaction Department
CIBC Square North
141 Bay Street, 22nd floor
Toronto, Ontario
M5J 0G3
For transfer forms:
CIBC Investor Services Inc.
Account Transfers Department (ATD)
CIBC Square North
141 Bay Street, 22nd floor
Toronto, Ontario
M5J 0G3
To submit signed application forms or documentation to update account information:
CIBC Investor Services Inc.
Transit 3202
Client File Administration (CFA)
CIBC Square North
141 Bay Street, 22nd floor
Toronto, Ontario
M5J 0G3
For cheque deposits:
CIBC Investor Services Inc.
Attention: Cheque Deposits
CIBC Square North
141 Bay Street, 22nd floor
Toronto, Ontario
M5J 0G3
To deposit stock certificates, visit your local banking centre Opens a new window..
For registered account withdrawals
CIBC Investor Services Inc.
Attention: Registered Accounts
CIBC Square North
141 Bay Street, 22nd floor
Toronto, Ontario
M5J 0G3
Email us
We can help out with questions about your new account or updates and website or app support. Give us a few details and we’ll get back to you as soon as possible.
If you have questions about trades or passwords, call us instead.