Need help? Contact us

   Call us

Monday to Friday 
8:00 am to 8:00 pm ET

Toll-free: 1-800-567-3343
Greater Toronto Area: 416-980-3343

Self-Authenticate: You can enter your CIBC Investor’s Edge online User ID and sign-on password to confirm your identity.

Learn more

   Chat with us

Monday to Friday
9:00 am to 6:00 pm ET
Subject to agent availability.

Please call us for help with specific account, password or trade-related inquiries.

   Email us

Send us an email

Please call us for help with specific account, password or trade-related inquiries.

  Asian language services

With our Asian Trading Desk, you can get support in Mandarin and Cantonese. 

Monday to Friday
8:30 am to 6:00 pm ET

Toll-free: 1-888-366-6888

   Mail

CIBC Investor Services Inc.
Attention: Client Satisfaction Department

800 Bay Street, 2nd Floor
Toronto, ON
M5S 3A9

Frequently Asked Questions