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Contact Us

We Welcome Hearing From You!

At CIBC Investor's Edge, we enjoy hearing from you. Whether you have questions, need help, or just want to comment on some aspect of our service, please contact us. We appreciate your feedback and improve our services as a direct result of your opinions.


Here's how to reach us:
By How When
Chat

As chat may not be secure, please call our Contact Centre about specific account, password or trade-related matters.

Our chat services are available Monday to Friday between the hours of 9:00 a.m. ET to 4:30 p.m. ET subject to agent availability.

E-mail

Click here to send us an e-mail.

As e-mail channels may not be secure, we ask that you call our Contact Centre about specific account or trade-related matters.

You may e-mail us 24 hours a day, seven days a week. We strive to respond to all e-mails within one business day.

Phone

Toll-free:
1 800 567-3343

Local:
416-980-3343

Asian Trading Services:
1 888 366-6888

Monday to Friday:
8:00 a.m. to 8:00 p.m. ET

Saturday:
Closed

Sunday:
Closed

Expand Details Statutory Holiday Hours

Mail

CIBC Investor Services Inc.
Attention: Customer Satisfaction Department
800 Bay Street, 2nd Floor
Toronto, ON
M5S 3A9

Canada Post posted delivery standards for properly prepared lettermail are:

  • Local - 2 business days
  • Provincial - 3 business days
  • National - 4 business days

(Please refer to the Canada Post website for additional details / exceptions)


For information about the service of legal demands, family support orders and provisions, and Canada Revenue Agency demands in Canada, please contact one of our designated offices.
View a list of designated offices

Complaints
If you have a concern or complaint, we want to help.


The information contained herein is considered accurate at the time of posting. CIBC, CIBC World Markets Inc. and CIBC Investor Services Inc. reserve the right to change any of it without prior notice. It is for general information purposes only. Clients are advised to seek advice regarding their particular circumstances from their personal tax advisors.

CIBC Investor's Edge is the discount brokerage division of CIBC Investor Services Inc., member of the Canadian Investor Protection Fund. CIBC Investor Services Inc. does not provide you with any legal, tax, or accounting advice or advice regarding the suitability or profitability of a security or investment in a CIBC Investor's Edge account. You assume full responsibility for transactions in your CIBC Investor's Edge account and for your investment decisions.

The information on this Web site is general only; it is not intended as specific investment, financial, accounting, legal or tax advice for any individual, and you should not rely on it as such.

CIBC Investor’s Edge is a division of CIBC Investor Services Inc., a subsidiary of CIBC, Member of the Canadian Investor Protection Fund and Member of the Investment Industry Regulatory Organization of Canada.