Help is just a click away

If you're having trouble getting through to us over the phone, take advantage of our online tools and self-serve features — they're easy, safe and available 24/7.

Canadian flag
Need help setting up or opening a new account? Visit Getting Started.
Bank building
Need to reset your sign on password? Visit Reset Your PasswordOpens a new window in your browser. .
Security badge
Need tips, tutorials and videos on how to use CIBC Investor’s Edge? Visit Learn.

You've got questions and we've got answers

Get quick answers to your frequently asked questions.

Still want to talk to someone?

  Chat with us

Sign on to your CIBC account and direct your questions to one of our chat agents, available Monday to Friday 8:00 am to 6:00 pm ET.

  Email us and we’ll get in touch

If you send us an email, we promise to get back to you.

If you have questions about:

  • Getting started with new accounts
  • Cash transfers
  • Tax documents
  • Account updates

Complete a short form to request help.

For all other questions, send us an emailOpens your email app. . For your security don't include confidential information, like account details, in your email.

  Call us for urgent issues

Even though our call volume is higher than normal, you can still call us with your urgent questions or requests. We appreciate your patience during our longer-than-usual wait times.

Please note, our contact centre is operating under reduced hours. You can reach us, Monday to Friday, from 8:00 am to 6:00 pm ET.

Call toll-free: 1-800-567-3343Opens your phone app.

If you're in the Greater Toronto Area, call: 416-980-3343Opens your phone app.

Other important information you should know

Our CIBC Banking Centres are still open, but with reduced hours. Find your closest branchOpens a new window in your browser..

The income tax deadline is April 30. If you have questions about your tax documents, chat with us or fill out a short form.

If you have more questions, visit frequently asked questions.