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If you're having trouble getting through to us over the phone, take advantage of our online tools and self-serve features — they're easy, safe and available 24/7.
You've got questions and we've got answers
Get quick answers to your frequently asked questions.
Still want to talk to someone?
Chat with us
Send us a message online and one of our investment experts will respond in real time.
We're operating under the extended hours of Monday to Friday, 8:00 am to 6:00 pm ET.
Email us and we’ll get in touch
If you send us an email, we promise to get back to you.
If you have questions about:
- Getting started with new accounts
- Cash transfers
- Tax documents
- Account updates
Complete a short form to request help.
For all other questions, send us an emailOpens your email app. . For your security don't include confidential information, like account details, in your email.
Call us for urgent issues
Even though our call volume is higher than normal, you can still call us with your urgent questions or requests. We appreciate your patience during our longer-than-usual wait times.
Please note, our contact centre is operating under reduced hours. You can reach us, Monday to Friday, from 8:00 am to 6:00 pm ET.
Call toll-free: 1-800-567-3343Opens your phone app.
If you're in the Greater Toronto Area, call: 416-980-3343Opens your phone app.
Other important information you should know
The income tax deadline has been moved to June 1. If you have questions about your tax documents, chat with us or fill out a short form.
