Troubleshooting

• How do I Sign On?
• I am an existing CIBC Investor's Edge client – how can I register for online service?
• I was never given a sign on password. How do I get one?
• I have forgotten my password. What should I do?
• Can I change my passwords or my User ID?
• Can I change my Personal Verification Questions (PVQs)?
• Why do I occasionally receive a timeout message when using the online service?
• Why do I sometimes get the message "Your connection has been interrupted. Please re-enter your password, then click on the Sign On button" when I try to sign on?
• Why did you revise the CIBC Electronic Access Agreement?

How do I Sign On?

Enter your CIBC Investor's Edge User ID in the User ID box. Next, enter your Password in the applicable box. You may specify which section of this website you start in, following sign on, by making a selection from the drop-down box beside "Start In." Click on the "Sign On" button to complete sign on to this website. Note: Passwords are numeric and must be six to 12 digits. The "Save User ID" feature allows you to bypass the need to type in your User ID each time you log in; this may be helpful if you always login from the same computer. Another convenient capability, Single sign on, enables you to login once for both your CIBC Investor's Edge and CIBC Online Banking account. If you have not yet set up this feature, consider doing so today.

I am an existing CIBC Investor's Edge client – how can I register for online service?

Choose the "Register for Online Access" button and follow the on-screen instructions.

I was never given a sign on password. How do I get one?

You need to register for online access. If you've not done so, click "Register for Online Access" link available below the Sign On button on the CIBC Investor's Edge Sign On page and follow the on-screen instructions.

If you've already registered and don't remember your password you can access your account by answering your Personal Verification Questions (PVQs). Click "Forgot Your Password?" link below the Sign On button on the CIBC Investor's Edge Sign On page and follow the on-screen instructions.

If you still are unable to access your account, call us and a CIBC Investor's Edge representative will reset your password. Click Contact Us at the top of our website for our contact information and hours of operation.

I have forgotten my password. What should I do?

You can access your account by answering your PVQs. Click "Forgot Your Password?" link below the Sign On button on the CIBC Investor's Edge Sign On page and follow the on-screen instructions. If you still are unable to access your account, call us and a CIBC Investor's Edge representative will reset your password. You will be asked some personal information to confirm your identity before the password is reset. Click Contact Us at the top of our website for our contact information and hours of operation.

Can I change my passwords or my User ID?

Yes, you can change your password any time after you sign on. Select the User Preferences link on the left of our website. "Change User ID and Password" page will be displayed. Change your passwords and User ID by following the on-screen instructions.

Can I change my PVQs?

You can also change your PVQs any time after you sign on. Select the User Preferences link on the left of our website and then select "Personal Verification Questions" link from the expanded list. Follow on-screen instructions to change your PVQs.

Why do I occasionally receive a timeout message when using the online service?

To maintain the security of your account, CIBC Investor's Edge invokes a session time-out if there has been an extended period of inactivity while you were logged in to your account. This is to prevent other individuals from gaining access to your account if you happen to walk away from your computer during an active session.

Why do I sometimes get the message "Your connection has been interrupted. Please re-enter your password, then click on the Sign On button" when I try to sign on?

If you leave your session inactive for an extended period you will be timed out. The next time you try to sign on you will receive this message. Simply click OK and re-enter your password.

Why did you revise the CIBC Electronic Access Agreement?

The Electronic Access Agreement governs your use of CIBC Online Banking and CIBC Wealth Management online accounts (if you have them). In March 2007, we revised the agreement to clarify it and make changes that address recent developments.

We last revised the agreement in March 2007.

How do I agree to the revised agreement?

By using CIBC Online Banking or CIBC Wealth Management online accounts, you agree to be bound by the revised agreement. Please review the full text of the revised agreement, available through the "Agreements" link at the bottom of most pages.

The information contained herein is considered accurate at the time of posting. CIBC, CIBC World Markets Inc. and CIBC Investor Services Inc. reserve the right to change any of it without prior notice. It is for general information purposes only. Clients are advised to seek advice regarding their particular circumstances from their personal tax advisors.

CIBC Investor's Edge is the discount brokerage division of CIBC Investor Services Inc., member CIPF. CIBC Investor Services Inc. does not provide you with any legal, tax, or accounting advice or advice regarding the suitability or profitability of a security or investment in a CIBC Investor's Edge account. You assume full responsibility for transactions in your CIBC Investor's Edge account and for your investment decisions.

The information on this Web site is general only; it is not intended as specific investment, financial, accounting, legal or tax advice for any individual, and you should not rely on it as such.