Contact Us

We Welcome Hearing From You!

At CIBC Investor's Edge, we enjoy hearing from you. Whether you have questions, need help, or just want to comment on some aspect of our service, please contact us. We appreciate your feedback and improve our services as a direct result of your opinions.

For information about the service of legal demands, family support orders and provisions, and Canada Revenue Agency demands in Canada, please contact one of our designated offices.
View a list of designated offices

Here's how to reach us:
By	How	When
E-mail	Click here to send us an e-mail. As e-mail channels may not be secure, we ask that you call our Contact Centre about specific account or trade-related matters.	You may e-mail us 24 hours a day, seven days a week. We strive to respond to all e-mails within one business day.
Phone	Toll-free: 1 800 567-3343 Local: 416-980-3343 Asian Trading Services: 1 888 366-6888	Monday to Friday: 8:00 a.m. to 8:00 p.m. ET Saturday: Closed Sunday: Closed
	Statutory Holiday Hours Statutory Holiday Hours The CIBC Investor's Edge Contact Centre will operate under reduced hours of 9:00 a.m. to 5:00 p.m. ET on the following statutory holidays: May 19, 2008: Victoria Day July 1, 2008: Canada Day August 4, 2008: Civic Holiday October 13, 2008: Thanksgiving November 11, 2008 Remembrance Day December 26, 2008: Boxing Day The CIBC Investor's Edge Contact Centre will be closed on the following statutory holidays: March 21, 2008: Good Friday September 1, 2008: Labour Day December 25, 2008: Christmas January 1, 2009: New Year's Day
Mail	CIBC Investor Services Inc. Attention: Customer Satisfaction Department 800 Bay Street, 2nd Floor Toronto, ON M5S 3A9	Canada Post posted delivery standards for properly prepared lettermail are: Local - 2 business days Provincial - 3 business days National - 4 business days (Please refer to the Canada Post website for additional details / exceptions)

The information contained herein is considered accurate at the time of posting. CIBC, CIBC World Markets Inc. and CIBC Investor Services Inc. reserve the right to change any of it without prior notice. It is for general information purposes only. Clients are advised to seek advice regarding their particular circumstances from their personal tax advisors.

CIBC Investor's Edge is the discount brokerage division of CIBC Investor Services Inc., member CIPF. CIBC Investor Services Inc. does not provide you with any legal, tax, or accounting advice or advice regarding the suitability or profitability of a security or investment in a CIBC Investor's Edge account. You assume full responsibility for transactions in your CIBC Investor's Edge account and for your investment decisions.

The information on this Web site is general only; it is not intended as specific investment, financial, accounting, legal or tax advice for any individual, and you should not rely on it as such.